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Fraud Information Center

Debit Card Fraud
For frequently asked questions regarding debit card fraud, please click the link below.

FAQ: Debit Card Fraud

Fraud and Identity Theft from phishing and electronic communications
Reports of Fraud and Identity Theft are at an all-time high, and criminals are using every method of communication possible to try and gather personal information from consumers. IE: Checking Account Number, Debit card number, Social Security Number, Userid/Passwords for Online Banking, etc.

Remember: InterBank will never ask you by an unsolicited phone call, email, text, etc. for your personal information. Please notify us immediately if you have received any requests for personal information, or if you gave out your personal information to an unknown source.

Examples of Phishing Methods

  • E-mails: Usually the email is coming from a ‘spoofed’ address (they have manually edited the “reply-to address”, it appears to come from a different source) or could even be coming from a hacked email account of someone you email regularly. Some of the emails contain false logos and links to make it appear you are on a trusted site, then may ask for your personal information in an online form.
  • Telephone Calls: Some calls are computer generated and state that your account or debit card has been disabled and ask you to enter the account/card number using a touch tone phone. There are also calls from live operators asking for personal information, sometimes using a story such as a sweepstakes or investment opportunity scam. Many times the caller-id info is blocked, however some scammers have actually spoofed their caller ID to make it appear they are calling directly from an actual bank phone number.
  • Text Messaging: The text may inform you that your debit card or account is disabled and will ask you to call an automated 1-800 number to enter your card number, or to reply to the text with the number.
  • Social Media – Facebook, twitter, etc. Private messages or links to bogus websites will ask for personal information.

Things to do to avoid being scammed
Financial institutions are being targeted by individuals, or a group of individuals who are telephoning consumers, claiming to be an employee of the consumer’s financial institution and attempting to “sell” a fraud protection service. This telephone scam is being used to obtain personal financial information and/or fees that the bank would never request.

  • Never give out your financial information to anyone unless you have initiated the contact—this includes emails.
  • If you have already responded to this type of call or email by providing your personal financial information, contact us immediately to protect your account.
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